.svg)
Glosario de términos de gestión de recursos humanos y beneficios para los empleados
In today's competitive business landscape, retaining and engaging top talent is more important than ever. But how do you truly gauge the sentiment of your employees and understand their overall satisfaction with their work experience? Enter the Employee Net Promoter Score (eNPS). This simple yet powerful metric has become a go-to tool for organizations seeking to measure employee engagement and loyalty, ultimately leading to improved performance and a thriving workplace.
eNPS stands for Employee Net Promoter Score. It is a metric used to measure employee engagement and loyalty by asking one simple question: "On a scale of 0 to 10, how likely are you to recommend this company as a place to work?"
eNPS are beneficial because:
Common mistakes to avoid when using eNPS are:
You can find more information on eNPS at:
Employees are grouped into three categories based on their response:
The eNPS is calculated by subtracting the percentage of detractors from the percentage of promoters. A higher eNPS indicates a more positive and engaged workforce.
Companies improve their eNPS by:
Se trata de encuestas cortas que pueden enviarse con frecuencia para comprobar rápidamente lo que piensan sus empleados sobre un tema. La encuesta consta de menos preguntas (no más de 10) para obtener la información rápidamente. Pueden administrarse a intervalos regulares (mensual/semanal/trimestral).
Celebrar reuniones periódicas de una hora de duración para mantener una charla informal con cada uno de los miembros del equipo es una forma excelente de hacerse una idea real de lo que ocurre con ellos. Al ser una conversación segura y privada, te ayuda a obtener mejores detalles sobre un asunto.
El eNPS (employee Net Promoter score) es una de las formas más sencillas pero eficaces de evaluar la opinión de sus empleados sobre su empresa. Incluye una pregunta intrigante que mide la lealtad. Un ejemplo de las preguntas del eNPS son ¿Qué probabilidad hay de que recomiende nuestra empresa a otras personas? Los empleados responden a la encuesta eNPS en una escala del 1 al 10, donde el 10 denota que es "muy probable" que recomienden la empresa y el 1 significa que es "muy poco probable" que la recomienden.
The employee net promoter score (eNPS) is a metric used to measure employee loyalty and satisfaction within an organization. It is calculated by surveying employees and asking them how likely they are to recommend their employer to a friend or colleague on a scale of 0 to 10.
To calculate eNPS, follow these steps:
1. Categorize employees: Based on their survey responses, employees are categorized into three groups:
2. Calculate percentages: Determine the percentage of employees in each category (promoters, passives, and detractors).
3. Calculate eNPS: The eNPS is calculated by subtracting the percentage of detractors from the percentage of promoters. Passives are not included in the calculation.
eNPS = % de promotores - % de detractores
For example, if 50% of employees are promoters and 20% are detractors, the eNPS would be 50% - 20% = 30%.
.svg)
.svg)
.svg)