¿Qué es eNPS?

eNPS stands for Employee Net Promoter Score. It is a metric used to measure employee engagement and loyalty by asking one simple question: "On a scale of 0 to 10, how likely are you to recommend this company as a place to work?"

What are some common mistakes to avoid when using eNPS?

Common mistakes to avoid when using eNPS are:

• Not acting on the results: The most important step is to take action on the feedback you receive from your employees.
• ‍Not communicating the results: Share the eNPS results with your employees and explain what you are doing to address their concerns.
• ‍Not comparing apples to apples: Make sure you are comparing your eNPS to other companies in your industry and of similar size.
• ‍Not measuring eNPS regularly: Track your eNPS over time so you can see how your efforts are impacting employee engagement.
• ‍Using eNPS as the only measure of employee engagement: eNPS is just one measure of employee engagement. It is important to use other measures as well to get a complete picture of employee sentiment.

How to calculate enps?

The employee net promoter score (eNPS) is a metric used to measure employee loyalty and satisfaction within an organization. It is calculated by surveying employees and asking them how likely they are to recommend their employer to a friend or colleague on a scale of 0 to 10.

To calculate eNPS, follow these steps:

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1. Categorize employees: Based on their survey responses, employees are categorized into three groups:

• Promoters: Employees who give a score of 9 or 10, indicating they are highly likely to recommend the organization. ‍
• Passives: Employees who give a score of 7 or 8, indicating they are neutral about the organization. ‍
• Detractors: Employees who give a score of 0 to 6, indicating they are unlikely to recommend the organization.

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2. Calculate percentages: Determine the percentage of employees in each category (promoters, passives, and detractors).

3. Calculate eNPS: The eNPS is calculated by subtracting the percentage of detractors from the percentage of promoters. Passives are not included in the calculation.

eNPS = % de promotores - % de detractores

For example, if 50% of employees are promoters and 20% are detractors, the eNPS would be 50% - 20% = 30%.