Challenge

The company already used Empuls in their HQ operations division, and given its proven ability to address engagement challenges, they implemented the platform in the holiday experts department as well. 

Prior to adopting Empuls, reward and engagement initiatives were managed manually, resulting in inefficiencies, limited visibility, and scalability issues. The company sought to overcome these obstacles and establish a more streamlined and comprehensive employee engagement approach tailored to their evolving organizational needs.

Solution

In January 2023, the travel pioneer employed Empuls to automate its Rewards and Recognition (R&R) program. Familiar with the platform, they were confident that this would streamline the process and reduce administrative burdens while creating a seamless employee engagement experience for its teams.  

Initially, the primary focus was on Spot Awards, designed to deliver instant recognition and reinforcement for achievements related to customer centricity, sales target achievement, and customer referrals. 

Result 

Since adopting Empuls six months ago, the company has integrated many of Empuls’ capabilities into their employee engagement and recognition initiatives. 

What began as an automated Rewards and Recognition (R&R) program rapidly evolved into a comprehensive framework that catered to various aspects of employee well-being. The enthusiastic adoption of Empuls' mobile app opened up a myriad of engagement possibilities via  Empuls' social intranet. 

Let's delve into the key outcomes and achievements:

Building a culture of appreciation with automated rewards

Award automation made recognizing excellence effortless, resulting in a monthly average of 7x increase in award points distribution. The introduction of automated spot awards provided targeted motivation, recognizing achievements in areas crucial to customer-centricity, sales accomplishments, and customer referrals. This resulted in a 7x month-on-month average boost in reward points distributed. 

Improving communication with Social intranet 

Within a month of adoption, this enterprise company began using Empuls’s social intranet platform for company-wide announcements, streamlining communication and engagement within the organization. 

The number of regular posts (excluding appreciation shout-outs) doubled in just 6 months, signifying a growing sense of community and active participation. Additionally, monthly active users surged 4.5 times as employees embraced the mobile app to connect, collaborate and exchange ideas easily. 

Fostering a Sense of Belonging with Community Groups:

Embracing the community groups feature, the company created groups based on important organizational events such as Townhalls, conferences, off-sites, and meets, fostering a sense of belonging and creating a more interconnected workforce. 

Insightful Feedback with Custom Surveys, Quizzes, and Polls:

Integrating custom surveys, quizzes, and polls provided a valuable channel for gathering employee feedback and insights into their sentiments.

‍The ROI of switching to Empuls

33%  rise in total posts within 6 months  

7x  monthly avg.  boost in reward points received for excellence & milestones

4.5x  surge in monthly active users 

What’s next - the adoption of Empuls for new use cases and features

Empuls has become an indispensable tool in driving engagement and fostering a thriving work culture. The client plans to unlock its diverse capabilities for R&R and engagement needs, including perks, benefits, and custom surveys. By leveraging Empuls, the travel company is committed to strengthening connections, boosting motivation, and nurturing a deeply appreciative work environment at the organization.