Le glossaire Empuls

Glossaire des termes relatifs à la gestion des ressources humaines et aux avantages sociaux des employés

eNPS

In today's competitive business landscape, retaining and engaging top talent is more important than ever. But how do you truly gauge the sentiment of your employees and understand their overall satisfaction with their work experience? Enter the Employee Net Promoter Score (eNPS). This simple yet powerful metric has become a go-to tool for organizations seeking to measure employee engagement and loyalty, ultimately leading to improved performance and a thriving workplace.

What is eNPS?

eNPS stands for Employee Net Promoter Score. It is a metric used to measure employee engagement and loyalty by asking one simple question: "On a scale of 0 to 10, how likely are you to recommend this company as a place to work?"

Écoutez, reconnaissez, récompensez et fidélisez vos employés grâce à notre logiciel d'engagement des employés.

What are the benefits of using eNPS?

eNPS are beneficial because:

Measures employee engagement and loyalty: eNPS provides a simple and effective way to gauge how employees feel about their work and the company.
‍Identifies areas for improvement: The eNPS can help companies identify areas where they need to improve to create a more positive work environment.
‍Tracks progress over time: By measuring eNPS regularly, companies can track their progress and see how their efforts to improve employee engagement are paying off.
‍Benchmarks against industry standards: The eNPS can be used to benchmark a company's performance against industry standards.
‍Improves talent acquisition and retention: A high eNPS can help companies attract and retain top talent.

What are some common mistakes to avoid when using eNPS?

Common mistakes to avoid when using eNPS are:

Not acting on the results: The most important step is to take action on the feedback you receive from your employees.
‍Not communicating the results: Share the eNPS results with your employees and explain what you are doing to address their concerns.
‍Not comparing apples to apples: Make sure you are comparing your eNPS to other companies in your industry and of similar size.
‍Not measuring eNPS regularly: Track your eNPS over time so you can see how your efforts are impacting employee engagement.
‍Using eNPS as the only measure of employee engagement: eNPS is just one measure of employee engagement. It is important to use other measures as well to get a complete picture of employee sentiment.

Where can I find more information about eNPS?

You can find more information on eNPS at:

Fred Reichheld's website: https://www.bain.com/consulting-services/customer-strategy-and-marketing/net-promoter-score-system/
‍The Society for Human Resource Management (SHRM): https://www.shrm.org/hr-today/news/hr-magazine/pages/0313-net-promoter-system.aspx
‍Forbes: https://www.forbes.com/sites/forbestechcouncil/2022/06/07/what-your-net-promoter-score-is-trying-to-tell-you/
‍LinkedIn: https://www.linkedin.com/pulse/what-your-employee-net-promoter-score-kustom-hr

How does eNPS work?

Employees are grouped into three categories based on their response:

Promoters (score 9-10): These are employees who are enthusiastic about their work and are highly likely to recommend the company to others.
‍Passives (score 7-8): These employees are satisfied with their jobs but may not be actively engaged or loyal.
‍Detractors (score 0-6): These employees are unhappy with their jobs and are likely to spread negative word-of-mouth about the company.

The eNPS is calculated by subtracting the percentage of detractors from the percentage of promoters. A higher eNPS indicates a more positive and engaged workforce.

How can companies improve their eNPS?

Companies improve their eNPS by:

Focus on employee engagement: Implement strategies to increase employee engagement, such as providing opportunities for professional development, fostering a positive work environment, and recognizing employee achievements.
‍Communicate effectively: Communicate openly and transparently with employees about company goals, decisions, and changes.
‍Gather employee feedback: Regularly gather feedback from employees through surveys, focus groups, and one-on-one meetings.
‍Take action on feedback: Address employee concerns and take action on feedback to demonstrate that their input is valued.
‍Recognize and reward employees: Recognize and reward employees for their contributions and achievements.

Enquêtes sur le pouls des employés :

Il s'agit de courtes enquêtes qui peuvent être envoyées fréquemment pour vérifier rapidement ce que vos employés pensent d'une question. L'enquête comprend moins de questions (pas plus de 10) pour obtenir rapidement les informations. Ils peuvent être administrés à intervalles réguliers (mensuels/hebdomadaires/trimestriels).

Rencontres individuelles :

Organiser périodiquement des réunions d'une heure pour une discussion informelle avec chaque membre de l'équipe est un excellent moyen de se faire une idée précise de ce qui se passe avec eux. Comme il s'agit d'une conversation sûre et privée, elle vous aide à obtenir de meilleurs détails sur un problème.

eNPS :

L'eNPS (employee Net Promoter score) est l'un des moyens les plus simples et les plus efficaces d'évaluer l'opinion de vos employés sur votre entreprise. Il comprend une question intrigante qui évalue la fidélité. Voici un exemple de questions eNPS : Quelle est la probabilité que vous recommandiez notre entreprise à d'autres personnes ? Les employés répondent à l'enquête eNPS sur une échelle de 1 à 10, où 10 signifie qu'ils sont "très susceptibles" de recommander l'entreprise et 1 signifie qu'ils sont "très peu susceptibles" de la recommander.

Sur la base des réponses, les employés peuvent être placés dans trois catégories différentes :

Promoteurs
Employés qui ont répondu positivement ou qui sont d'accord.
Détracteurs
Employés qui ont réagi négativement ou qui ne sont pas d'accord.
Passives
Les employés qui sont restés neutres dans leurs réponses.

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