Engagement inefficace des employés
Avec un effectif important, le processus d'engagement des employés de SPI Cinemas était géré manuellement par les chefs d'équipe ou les RH. Les responsables du personnel comme Siddarth devaient gérer et coordonner personnellement chaque activité d'engagement. Étant donné que seuls 10 % de l'organisation étaient constitués de cadres et de personnel d'entreprise, l'engagement des employés devenait laborieux et inefficace.

Le défi de la motivation des employés dans des circonstances défavorables
90 % de la main-d'œuvre de SPI est en contact avec la clientèle, ce qui implique de travailler pendant les week-ends et les jours fériés, car c'est à ces périodes que les cinéphiles se rendent le plus souvent dans les cinémas SPI. Par conséquent, la motivation du personnel de première ligne était une priorité essentielle pour les RH et la direction.

Les méthodes d'engagement traditionnelles ne peuvent être mises à l'échelle
Le succès des initiatives manuelles d'engagement des employés était variable et souvent inadéquat en raison des différentes pratiques utilisées par les différents chefs d'équipe. Et comme SPI Cinemas s'étendait rapidement dans d'autres États, les méthodes d'engagement manuelles existantes ne pouvaient pas suivre le rythme de l'expansion. Il était clair que SPI avait besoin d'une plateforme unifiée, évolutive et numérique pour mettre en œuvre de manière transparente ses initiatives d'engagement.

‍Empuls R&R - simple, robust, and easy to use
Empuls's API-driven rewards platform had a catalog that covered 100+ countries, 20+ reward categories, and 21,000+ options with 4,000+ gift cards, 2800+ brand vouchers, non-profit donations, and cash cards. In addition to that, Empuls has 3000+ perks and custom merchandise. This provided SPI Cinemas with a vast choice of rewards to pick from to deliver a more meaningful employee R&R experience.

"We had evaluated 3 other providers, but the variety and the UI that Empuls had nobody else had. The adoption rates are extraordinary – that too across the entire workforce – it shows the high usability of the software." - Siddharth Sekhar, HR at SPI Cinemas

SPI Cinemas chose Empuls as it allows instant recognition of their frontline worker's efforts and provides detailed reward redemption reports for admins. HR teams could get a bird's eye view of the usage due to its multi-admin capability and easily coordinate with the finance teams for budget management.‍

24/7 availability of support
Since SPI implemented engagement programs across multiple locations for over 1200 employees, timely support on Empuls was critical. And Empuls's customer service assured prompt resolution to all customer issues. 

"Even today, if we contact their call center, we get the query rectified mostly within 1 or a maximum of 2 days. Empuls is very responsive" - Siddharth Sekhar, HR at SPI Cinemas.

Reduction in turnaround time for R&R
Empuls helped SPI Cinemas to digitize its frontline employee engagement program. As a result, SPI achieved a 90% reduction in R&R program implementation time compared to their previous implementation.‍

A reduction in employee absenteeism
SPI cinemas saw a reduction in workdays lost from 400 to 350 days annually after implementing Empuls. The goal-setting feature of Empuls enabled SPI to link employee attendance to reward points. Using gamification, SPI encouraged employees to aspire for big rewards and work towards buying them by accumulating points. SPI tied employee attendance with recognition so employees could strive to earn more points, and within a short span, they saw a significant dip in absenteeism.‍

A reduction in employee attrition
Empuls' role in reducing attrition at SPI is multi-fold. First, the goal alignment allowed employees to focus on what's important to the organization, which was a win-win situation for everyone. Second, the culture of instant R&R helped improve employee morale and motivation. Third, employees felt a sense of involvement because of the free flow of information - birthday celebrations, corporate updates, reward winner announcements, etc., which sparked offline discussions.‍

Sowing the seeds of recognition
Empuls's robust platform allowed SPI cinemas to seamlessly implement and scale their engagement programs across locations. The dynamic earn and burn interface with an extensive reward catalog motivated employees to quickly adapt to the platform. They are now cultivating a culture of appreciation, free flow of information, transparency, and fairness using the Empuls platform.

Engagement inefficace des employés
Avec un effectif important, le processus d'engagement des employés de SPI Cinemas était géré manuellement par les chefs d'équipe ou les RH. Les responsables du personnel comme Siddarth devaient gérer et coordonner personnellement chaque activité d'engagement. Étant donné que seuls 10 % de l'organisation étaient constitués de cadres et de personnel d'entreprise, l'engagement des employés devenait laborieux et inefficace.

Le défi de la motivation des employés dans des circonstances défavorables
90 % de la main-d'œuvre de SPI est en contact avec la clientèle, ce qui implique de travailler pendant les week-ends et les jours fériés, car c'est à ces périodes que les cinéphiles se rendent le plus souvent dans les cinémas SPI. Par conséquent, la motivation du personnel de première ligne était une priorité essentielle pour les RH et la direction.

Les méthodes d'engagement traditionnelles ne peuvent être mises à l'échelle
Le succès des initiatives manuelles d'engagement des employés était variable et souvent inadéquat en raison des différentes pratiques utilisées par les différents chefs d'équipe. Et comme SPI Cinemas s'étendait rapidement dans d'autres États, les méthodes d'engagement manuelles existantes ne pouvaient pas suivre le rythme de l'expansion. Il était clair que SPI avait besoin d'une plateforme unifiée, évolutive et numérique pour mettre en œuvre de manière transparente ses initiatives d'engagement.

‍Empuls R&R - simple, robust, and easy to use
Empuls's API-driven rewards platform had a catalog that covered 100+ countries, 20+ reward categories, and 21,000+ options with 4,000+ gift cards, 2800+ brand vouchers, non-profit donations, and cash cards. In addition to that, Empuls has 3000+ perks and custom merchandise. This provided SPI Cinemas with a vast choice of rewards to pick from to deliver a more meaningful employee R&R experience.

"We had evaluated 3 other providers, but the variety and the UI that Empuls had nobody else had. The adoption rates are extraordinary – that too across the entire workforce – it shows the high usability of the software." - Siddharth Sekhar, HR at SPI Cinemas

SPI Cinemas chose Empuls as it allows instant recognition of their frontline worker's efforts and provides detailed reward redemption reports for admins. HR teams could get a bird's eye view of the usage due to its multi-admin capability and easily coordinate with the finance teams for budget management.‍

24/7 availability of support
Since SPI implemented engagement programs across multiple locations for over 1200 employees, timely support on Empuls was critical. And Empuls's customer service assured prompt resolution to all customer issues. 

"Even today, if we contact their call center, we get the query rectified mostly within 1 or a maximum of 2 days. Empuls is very responsive" - Siddharth Sekhar, HR at SPI Cinemas.

Reduction in turnaround time for R&R
Empuls helped SPI Cinemas to digitize its frontline employee engagement program. As a result, SPI achieved a 90% reduction in R&R program implementation time compared to their previous implementation.‍

A reduction in employee absenteeism
SPI cinemas saw a reduction in workdays lost from 400 to 350 days annually after implementing Empuls. The goal-setting feature of Empuls enabled SPI to link employee attendance to reward points. Using gamification, SPI encouraged employees to aspire for big rewards and work towards buying them by accumulating points. SPI tied employee attendance with recognition so employees could strive to earn more points, and within a short span, they saw a significant dip in absenteeism.‍

A reduction in employee attrition
Empuls' role in reducing attrition at SPI is multi-fold. First, the goal alignment allowed employees to focus on what's important to the organization, which was a win-win situation for everyone. Second, the culture of instant R&R helped improve employee morale and motivation. Third, employees felt a sense of involvement because of the free flow of information - birthday celebrations, corporate updates, reward winner announcements, etc., which sparked offline discussions.‍

Sowing the seeds of recognition
Empuls's robust platform allowed SPI cinemas to seamlessly implement and scale their engagement programs across locations. The dynamic earn and burn interface with an extensive reward catalog motivated employees to quickly adapt to the platform. They are now cultivating a culture of appreciation, free flow of information, transparency, and fairness using the Empuls platform.