Das Empuls Glossar

Glossar der Begriffe des Personalmanagements und der Sozialleistungen für Arbeitnehmer

Employee Feedback Survey

An employee feedback survey is a tool used by organizations to gather insights and opinions from employees about various aspects of their work environment, management, job satisfaction, and overall experience within the company.

Was ist eine Umfrage zum Mitarbeiterfeedback?

An employee feedback survey is a tool used by business owners, leaders, and human resources professionals to gather insights about employees' experiences in the workplace.

These surveys typically ask questions about various aspects of the job, such as job satisfaction, work environment, career development, and company culture. The information collected through these surveys is then used to improve company culture, employee experience, and retention

Employee feedback surveys provide an opportunity for employees to share their thoughts, opinions, and concerns about their daily work experiences. They allow organizations to understand what is going well and identify areas for improvement.

By collecting feedback from employees, organizations can make informed decisions and take action to enhance the workplace environment and address any issues that may arise.

‍

What are the best employee feedback survey questions?

Designing effective employee feedback survey questions is crucial for gathering valuable insights.

Here are some examples of best employee feedback survey questions:

‍

1. Job satisfaction

How satisfied are you with your current job?
Do you feel valued and recognized for your contributions?
Are you satisfied with your work-life balance?
How satisfied are you with your compensation and benefits package?

2. Work environment

Do you feel comfortable expressing your opinions and ideas?
How would you rate the quality of communication within the organization?
Are you satisfied with the opportunities for professional growth and development?
Do you feel supported by your immediate supervisor?
‍

3. Company culture

Do you feel aligned with the company's mission and values?
How would you rate the level of teamwork and collaboration within your team?
Do you feel a sense of belonging and inclusion in the organization?
Are you satisfied with the level of transparency and openness in decision-making?
‍

4. Employee engagement

How motivated and engaged do you feel in your work?
Do you feel that your work is meaningful and contributes to the organization's success?
Are you satisfied with the opportunities for autonomy and decision-making in your role?
How likely are you to recommend the organization as a great place to work?
‍

5. Feedback and communication

Do you receive regular feedback and recognition for your work?
How effective is communication from management regarding expectations and goals?
Do you feel comfortable providing feedback to your supervisor or manager?
Are there any specific areas where you would like to receive more feedback or guidance?

Hören Sie Ihren Mitarbeitern zu, erkennen Sie sie an, belohnen Sie sie und binden Sie sie an sich - mit unserer Employee Engagement Software

How to write an employee feedback survey?

Writing an effective employee feedback survey is crucial for gaining insights into your team members' experiences and improving your workplace.

Here are some steps to help you create an impactful employee feedback survey:

‍

1. Define: Determine the specific goals and objectives of your survey. Are you looking to assess job satisfaction, evaluate the work environment, or gather feedback on career development? Clarifying the purpose will guide the design of your survey questions.
‍

2. Choose the right questions: Select questions that align with your survey's purpose. Consider using a mix of quantitative (numbers-based) and qualitative (written) questions to gather both statistical data and detailed feedback.

Here are some common types of questions to include:

‍Job satisfaction: Ask employees to rate their satisfaction with various aspects of their job, such as workload, compensation, and work-life balance. ‍
Work environment: Inquire about the quality of relationships with colleagues, communication channels, and opportunities for growth. ‍
Career development: Assess employees' perceptions of career advancement opportunities and training programs.

3. Ensure anonymity and confidentiality: To encourage honest and authentic responses, use anonymous survey tools or platforms that allow employees to share their thoughts confidentially. Consider adding a disclaimer message to assure employees that their feedback will be treated with confidentiality.
‍

4. Promote engagement: To increase survey response rates, consider offering incentives like vouchers or office raffles. Highlight these incentives in your survey communications. If incentives are not possible, express gratitude for employees' time and emphasize the value of their feedback.

5. Follow up and take action: After collecting survey responses, it is essential to follow up and take action based on the feedback received. Share the survey results with employees and communicate the steps you plan to take to address any concerns or suggestions. Regularly review past survey results to demonstrate progress and commitment to listening to employees.

How often should you collect an employee feedback survey?

According to the State of Employee Engagement research project, 81% of organizations conduct an employee survey annually, with 18% surveying more than a year and 4% using a system of continuous feedback.

Annual surveys allow for a comprehensive overview of employee sentiments and trends over time, while more frequent surveys like quarterly or semi-annual ones can provide more timely feedback and allow for adjustments to be made more quickly.

Additionally, some organizations implement pulse surveys, which are shorter, more frequent surveys conducted monthly or even weekly to capture real-time feedback on specific topics or issues.

Ultimately, the frequency should be determined by what makes sense for your organization's culture, goals, and resources, while also ensuring that employees don't feel overwhelmed by too many surveys.

Regular communication with employees about the purpose and outcomes of the surveys can also help maintain their engagement and participation.

What are some examples of companies using employee feedback surveys?

The examples of companies using employee feedback survey are:

‍

‍Icelandair: Icelandair prioritizes fostering an appealing and inclusive workplace environment, achieved through consistent engagement with employee feedback. Their annual organization-wide survey consistently garners an impressive response rate of 85-87%, supplemented by more frequent pulse surveys initiated by team leaders. Swift action by HR leaders in response to feedback cultivates trust among employees, motivating continued participation in future surveys. ‍
Great place to work: This organization highlights the effectiveness of employee surveys in improving workplace culture and enhancing employee retention. They emphasize the value of feedback-based improvements and the positive impact on recruitment.

‍

Why does an employee feedback survey matter?

Employee feedback surveys matter for several reasons:

‍

Insights and understanding: Employee feedback surveys provide valuable insights into how employees feel about their workplace, their job satisfaction, and their overall experience. These surveys help organizations understand the needs, concerns, and preferences of their employees.
Feedback survey: Feedback surveys allow organizations to identify areas for improvement in company culture. By understanding employee perspectives, organizations can make changes to create a more positive and inclusive work environment ‍
Enhancing employee engagement: Employee feedback surveys can increase employee engagement by giving employees a voice and demonstrating that their opinions matter. When employees feel heard and valued, they are more likely to be engaged and motivated in their work ‍
Identifying issues and taking action: Surveys help organizations identify potential issues or areas of concern that may be affecting employee satisfaction or productivity. By collecting feedback, organizations can take proactive steps to address these issues and make necessary improvements. ‍
Building trust and communication: Employee feedback surveys foster open communication and trust between employees and management. They provide a platform for employees to express their thoughts, concerns, and suggestions, creating a culture of transparency and collaboration
‍Retention and recruitment: By listening to employee feedback and taking action, organizations can improve employee satisfaction and retention. Satisfied employees are more likely to stay with the company and recommend it as a great place to work, which can positively impact recruitment efforts

How to interpret employee feedback survey results?

Interpreting employee feedback survey results is crucial for making meaningful changes and improvements in the workplace.

Here are some key steps and considerations to help you interpret the results effectively:

‍

‍Review the results: Take the time to thoroughly review the survey results, paying attention to both quantitative data (e.g., ratings, scores) and qualitative feedback (e.g., comments, suggestions). Look for patterns, trends, and areas of concern or strength. ‍
Involve managers: Managers play a critical role in interpreting survey results. Provide them with the relevant survey data and encourage them to review the results specific to their teams. Managers are in the best position to take action on feedback, so it's important to equip them with the necessary tools and resources to analyze the results ‍
Consider timing and frequency: Take into account the timing and frequency of the survey. The timing of the survey can impact the results, and comparing results over time can provide insights into engagement trends. However, be cautious if the survey questions change each time, as it may affect the comparability of the results.
Identify key performance indicators (KPIs): Select the right KPIs that align with your engagement goals. These could include metrics like employee satisfaction scores, retention rates, productivity levels, and feedback from custom surveys. Tracking these KPIs can help measure improvement over time ‍
Share results with employees: Communicate the survey results to employees. Sharing the findings demonstrates transparency and shows that their feedback is valued. It also helps employees understand what actions will be taken based on the feedback received. ‍
Seek expertise if needed: If you're unsure about interpreting the results or concerned about biased responses, consider reaching out to HR professionals, analysts, or consultants who specialize in human resources and management. Their expertise can provide valuable insights and guidance ‍
Take action: The most crucial step is taking action based on the survey results. Develop an action plan to address the identified areas for improvement and capitalize on the strengths highlighted in the feedback. Ensure that the actions are timely, communicated to employees, and followed through to demonstrate a commitment to addressing their concerns.

Umfragen zum Puls der Mitarbeiter:

Es handelt sich um kurze Umfragen, die häufig verschickt werden können, um schnell zu erfahren, was Ihre Mitarbeiter über ein Thema denken. Die Umfrage umfasst weniger Fragen (nicht mehr als 10), um die Informationen schnell zu erhalten. Sie können in regelmäßigen Abständen durchgeführt werden (monatlich/wöchentlich/vierteljährlich).

Treffen unter vier Augen:

Regelmäßige, einstündige Treffen für ein informelles Gespräch mit jedem Teammitglied sind eine hervorragende Möglichkeit, ein echtes Gefühl dafür zu bekommen, was mit ihnen passiert. Da es sich um ein sicheres und privates Gespräch handelt, können Sie so mehr Details über ein Problem erfahren.

eNPS:

Der eNPS (Employee Net Promoter Score) ist eine der einfachsten, aber effektivsten Methoden, um die Meinung Ihrer Mitarbeiter über Ihr Unternehmen zu ermitteln. Er enthält eine interessante Frage, die die Loyalität misst. Ein Beispiel für eNPS-Fragen sind: Wie wahrscheinlich ist es, dass Sie unser Unternehmen weiter empfehlen? Die Mitarbeiter beantworten die eNPS-Umfrage auf einer Skala von 1 bis 10, wobei 10 bedeutet, dass sie das Unternehmen mit hoher Wahrscheinlichkeit weiterempfehlen würden, und 1 bedeutet, dass sie es mit hoher Wahrscheinlichkeit nicht weiterempfehlen würden.

Anhand der Antworten können die Arbeitnehmer in drei verschiedene Kategorien eingeteilt werden:

Projektträger
Mitarbeiter, die positiv geantwortet oder zugestimmt haben.
Kritiker
Mitarbeiter, die sich negativ geäußert haben oder nicht einverstanden waren.
Passive
Mitarbeiter, die sich bei ihren Antworten neutral verhalten haben.

Schnelle Links

Lösungen für das Mitarbeiterengagement

Blog

Ebooks & Leitfäden

Glossare

Alle Integrationen anzeigen

Videos

Belohnungen