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Istilah Glosari

Glosari Pengurusan Sumber Manusia dan Syarat Faedah Pekerja

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What are staff engagement surveys?

Staff engagement surveys, also commonly referred to as employee engagement surveys, are a tool used by organizations to measure how invested and enthusiastic their employees are about their work. The surveys aim to gauge employee satisfaction, sense of purpose, and overall commitment to the company's goals.

Staff Engagement Surveys

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What are the features of staff engagement surveys?

The features of staff engagement surveys are:

1. Focus on employee experience:

Targeted questions: The survey delves into various aspects of the employee experience, like job satisfaction, work-life balance, professional development opportunities, recognition programs, and company culture.

Open-ended and closed-ended questions: A mix of question formats is used. Multiple-choice and Likert scale questions provide easy response options and allow for data quantification. Open-ended questions give employees space to elaborate on their experiences and provide valuable qualitative data.

2. Anonymity and privacy:

Confidentiality measures: Strong assurances are provided that employee responses will be kept anonymous. This is crucial for encouraging honest and open feedback, especially on sensitive topics.

Data security: The survey platform should implement robust security measures to protect employee data and ensure privacy.

3. Accessibility and convenience:

Mobile-friendly design: The survey should be accessible from various devices, including desktops, laptops, and smartphones. This allows employees to participate at their convenience.

Multiple languages: For companies with a global workforce, offering the survey in multiple languages can increase participation and ensure all employees have a voice.

4. Engagement and user experience:

Clear and concise wording: Questions should be easy to understand and avoid jargon or ambiguity. This ensures employees can provide accurate and meaningful responses.

Visually appealing design: An engaging and user-friendly interface can improve the survey experience and encourage participation.

Progress tracking: The survey might show a progress bar or completion percentage to motivate employees to finish the questionnaire.

5. Pelaporan dan analisis:

Data visualization tools: Charts, graphs, and other visual representations can be used to present survey results in an easily digestible format. This helps identify trends and patterns in the data.

Benchmarking: The ability to compare your results with industry standards or previous surveys within your organization allows you to track progress over time and gauge your standing compared to similar companies.

6. Additional features:

Pulse surveys: In addition to in-depth annual or biannual surveys, some platforms allow for shorter, more frequent pulse surveys to gauge employee sentiment on specific topics at regular intervals.

Action planning tools: The survey software might offer features to help with follow-up actions, such as assigning ownership of specific issues raised in the survey or creating task lists to address employee concerns.

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What are the differences between staff engagement survey and staff experience survey?

Staff engagement surveys and staff experience surveys are both valuable tools for understanding your workforce, but they have some key differences in focus and purpose. Here's a breakdown of what sets them apart:

Staff engagement survey:

Focus: Measures an employee's investment and enthusiasm in their work and the organization.

Key aspects: Gauges factors like job satisfaction, sense of purpose, alignment with company goals, motivation, and commitment.
Outcomes: Helps identify areas to improve employee morale, loyalty, and productivity.
Example questions:

(A) "I feel passionate about the work I do at this company." (Strongly Agree - Strongly Disagree)

(B) "I believe my contributions are valued by the organization." (Multiple Choice)

Staff experience survey:

Focus: Measures the overall quality of an employee's experience at work, encompassing various touchpoints throughout the employee lifecycle.
Key aspects: Looks at factors like onboarding process, work environment, work-life balance, opportunities for growth, recognition programs, and company culture.
Outcomes: Helps identify areas to improve employee satisfaction, retention, and overall well-being.
Example questions:
"How satisfied are you with the onboarding process at our company?" (Likert Scale)

"Does your workspace support your ability to focus and be productive?" (Yes/No)
"Do you feel there are clear paths for career development within the company?" (Open-Ended)

Who should be responsible for administering a staff engagement survey?

The responsibility for administering a staff engagement survey typically falls on a collaborative effort between a few different parties within an organization. Here's a breakdown of the key players involved:

Human resources (HR):

Leads the initiative: The HR department often takes the lead in initiating and overseeing the staff engagement survey process. This includes tasks like:
Developing the survey instrument: HR works with internal stakeholders or external consultants to design the survey questions, ensuring they align with the organization's goals and target the desired information.
Communication and promotion: HR is responsible for communicating the purpose and importance of the survey to employees. They will create promotional materials and encourage participation.
Data Analysis and reporting: HR plays a central role in analyzing the survey data, identifying key trends and insights. They then create reports summarizing the findings for relevant stakeholders.

Leadership team:

Champion the process: Senior leadership plays a crucial role in demonstrating their commitment to the staff engagement survey process. This can involve:
Publicly endorsing the survey: Leaders should show their support for the initiative and encourage employees to participate openly and honestly.
Taking action on results: Leadership is responsible for ensuring that the survey results are taken seriously. They should develop action plans to address the feedback and communicate these plans to the workforce.

External vendors (optional):

Survey platform and expertise: Some organizations choose to partner with external vendors specializing in employee engagement surveys. These vendors can provide:
Survey platform: A secure and user-friendly platform for employees to access and complete the survey.
Survey expertise: Consultants can assist with survey design, data analysis, and best practices for administering the survey.

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Why is staff engagement survey crucial for organizational success?

Staff engagement surveys are crucial for organizational success in several ways by providing valuable insights into your workforce and helping you create a work environment that fosters loyalty, motivation, and ultimately, better business results. Here's a closer look at the key benefits:

Improved employee relations and morale:
Understanding employee needs: Surveys reveal employee concerns, frustrations, and areas of satisfaction. This allows you to address issues proactively, leading to a more positive and supportive work environment.
Open communication: The survey process itself demonstrates that the company values employee feedback. This fosters trust and strengthens the relationship between employees and management.
Enhanced productivity and performance:
Motivation and engagement: Engaged employees are more invested in their work, take greater initiative, and are more likely to go the extra mile. This translates to higher productivity, better quality work, and improved business outcomes.
Reduced turnover: Disengaged employees are more likely to leave for new opportunities. Identifying and addressing employee concerns through surveys can help retain valuable talent and reduce costly turnover.
Strategic decision-making:
Data-driven insights: Surveys provide valuable data on employee needs and expectations. This data can inform strategic decisions regarding human resources practices, company culture initiatives, and leadership development programs.

Alignment with company goals: Surveys help assess if employees understand and feel connected to the company's mission and values. This alignment is essential for employee motivation and achieving organizational objectives.
Competitive advantage:
Employer branding: A reputation for employee engagement can attract top talent in a competitive job market. Positive survey results can be used to showcase a positive work environment and enhance employer branding efforts.
Innovation and creativity: Engaged employees are more likely to be innovative and come up with creative solutions. Surveys can help identify areas where employees feel empowered to share ideas and contribute to the company's success.

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What kind of questions yield the most insightful data in a staff engagement survey?

To gather the most insightful data in a staff engagement survey, you'll want to use a mix of question types that target both quantitative and qualitative information. Here's a breakdown of effective question types and specific examples:

1. Likert scale questions:

Measure agreement levels on a graded scale (e.g., Strongly Disagree, Disagree, Neutral, Agree, Strongly Agree).
Useful for gauging overall sentiment on various aspects of the work experience.
Example: "I am satisfied with the work-life balance I have at this company."

2. Multiple choice questions:

Offer pre-defined answer choices for easy selection and data analysis.
Can be used to gather specific details about demographics, preferred communication methods, or areas for improvement.
Example: "What is your primary reason for feeling stressed at work?" (Select all that apply)

Workload
Lack of resources
Unclear expectations

Unhealthy team dynamics

3. Open-ended questions:

Allow employees to elaborate on their experiences and provide rich qualitative data.
Uncover deeper issues, suggestions for improvement, and specific examples.
Example: "What are some ways we can improve communication within the company?"
Example: "Describe a situation where you felt valued by your manager."

Here are some additional tips for crafting insightful questions:

Focus on actionable areas: Ask questions that will yield data you can use to make concrete improvements.
Avoid leading questions: Don't phrase questions in a way that sways responses towards a desired answer.
Keep it concise and clear: Use easy-to-understand language and avoid overly complex sentence structures.
Balance positive and negative: Include questions about what the company does well alongside areas for improvement.

4. Examples of insightful question categories:

1. Overall Engagement:

How proud are you to work at this company?
To what extent do you feel your role is meaningful?

2. Managerial Support:

Does your manager provide clear expectations for your work?
Does your manager recognize your achievements and contributions?

3. Work-Life Balance:

How well does your workload allow you to maintain a healthy work-life balance?

Does the company offer flexible work arrangements to support your needs?

4. Company Culture and Values:

Do you feel comfortable expressing your ideas and opinions at work?
To what extent do the company's values align with your own?

5. Growth and Development:

Does the company offer opportunities for you to learn and develop new skills?
Do you feel there are clear career advancement paths within the organization?

By incorporating a variety of well-crafted questions, you can design a staff engagement survey that yields valuable data and actionable insights.

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Tinjauan nadi pekerja:

Ini ialah tinjauan pendek yang boleh dihantar dengan kerap untuk menyemak pendapat pekerja anda tentang sesuatu isu dengan cepat. Tinjauan ini mengandungi kurang soalan (tidak lebih daripada 10) untuk mendapatkan maklumat dengan cepat. Ini boleh diberikan secara berkala (bulanan/mingguan/suku tahunan).

Pertemuan satu lawan satu:

Mengadakan mesyuarat berkala selama sejam untuk sembang tidak rasmi dengan setiap ahli pasukan ialah cara terbaik untuk memahami apa yang berlaku dengan mereka. Memandangkan ia adalah perbualan yang selamat dan peribadi, ia membantu anda mendapatkan butiran yang lebih baik tentang sesuatu isu.

eNPS:

eNPS (skor Promoter Bersih pekerja) ialah salah satu cara paling mudah lagi berkesan untuk menilai pendapat pekerja anda tentang syarikat anda. Ia termasuk satu soalan menarik yang mengukur kesetiaan. Contoh soalan eNPS termasuk: Sejauh manakah anda mengesyorkan syarikat kami kepada orang lain? Pekerja menjawab tinjauan eNPS pada skala 1-10, di mana 10 menandakan mereka 'berkemungkinan besar' mengesyorkan syarikat dan 1 menandakan mereka 'sangat tidak mungkin' mengesyorkannya.

Berdasarkan maklum balas, pekerja boleh diletakkan dalam tiga kategori berbeza:

Penganjur
Pekerja yang telah bertindak balas secara positif atau bersetuju.
Pengkritik
Pekerja yang telah bertindak balas secara negatif atau tidak bersetuju.
pasif
Pekerja yang kekal neutral dengan jawapan mereka.

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