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Istilah Glosari

Glosari Pengurusan Sumber Manusia dan Syarat Faedah Pekerja

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Creating an effective employee happiness survey involves asking the right questions to gauge satisfaction, engagement, and overall well-being at work.

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What is an employee happiness survey?

An employee happiness survey is a tool used by organizations to gauge the overall well-being, satisfaction, and engagement of their employees. It typically includes a series of questions designed to measure various aspects of an employee's work experience, such as their job satisfaction, work-life balance, relationship with colleagues and supervisors, recognition and reward systems, and alignment with the company’s mission and values.

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What are the 5 questions on a happiness survey?

Happiness surveys often include a variety of questions designed to gauge an individual's overall well-being, satisfaction with life, and emotional state. Here are five common questions that might appear on a happiness survey:

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1. Overall life satisfaction

"On a scale from 0 to 10, where 0 is 'not at all satisfied' and 10 is 'completely satisfied', how satisfied are you with your life as a whole these days?"

2. Positive and negative emotions

"During the past week, how often did you feel happy?" (Options might range from 'never' to 'all the time')
"During the past week, how often did you feel sad?" (Options might range from 'never' to 'all the time')

3. Purpose and meaning

"To what extent do you feel the things you do in your life are worthwhile?" (Scale might range from 'not at all worthwhile' to 'completely worthwhile')

4. Social connections

"How often do you feel lonely?" (Options might range from 'never' to 'always')
"How satisfied are you with your personal relationships?" (Scale might range from 'not at all satisfied' to 'completely satisfied')

5. Mental and physical health

"How would you rate your overall mental health?" (Options might range from 'poor' to 'excellent')
"How would you rate your overall physical health?" (Options might range from 'poor' to 'excellent')

What is the importance of employee happiness?

Employee happiness is crucial for a variety of reasons, impacting both the individual employee and the overall success of an organization. Here are some key points highlighting the importance of employee happiness:

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Increased productivity: Happy employees tend to be more motivated and engaged, leading to higher levels of productivity. They are more likely to go above and beyond in their roles, contributing to better performance and outcomes.
Improved retention: Employees who are satisfied and happy in their jobs are less likely to leave the company. This reduces turnover rates and the associated costs of recruiting, hiring, and training new employees.
Better health and well-being: Happiness at work is linked to better mental and physical health. Happy employees are less likely to experience stress, burnout, and related health issues, leading to lower absenteeism and healthcare costs for the organization.
Enhanced creativity and innovation: A positive work environment fosters creativity and innovation. Happy employees are more likely to think outside the box, contribute new ideas, and participate in problem-solving.
Positive work culture: Employee happiness contributes to a positive organizational culture. When employees are happy, they are more likely to collaborate effectively, support each other, and create a cohesive, positive work environment.
Customer satisfaction: Happy employees are more likely to provide better customer service. Their positive attitude and commitment to their work can lead to improved customer satisfaction and loyalty.
Attracting talent: Companies known for having a happy and positive work environment are more attractive to top talent. Prospective employees often seek out organizations where they know they will be valued and enjoy a good quality of life.
Financial performance: All these factors—higher productivity, better retention, enhanced creativity, positive work culture, and improved customer satisfaction—contribute to better overall financial performance for the organization.

What Is the happiest sector of the workforce?

Determining the happiest sector of the workforce can vary based on the criteria used and the demographic surveyed, but generally, some sectors consistently report higher levels of job satisfaction:

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Technology: Tech companies often provide competitive salaries, comprehensive benefits, and flexible work environments, contributing to high levels of employee satisfaction.
Healthcare: Many healthcare professionals report high job satisfaction due to the meaningful nature of their work and the ability to make a positive impact on people's lives.
Education: Educators often find joy in contributing to student growth and success, despite challenges like lower pay compared to other sectors.
Professional services: Sectors like consulting, law, and accounting often report high levels of satisfaction due to intellectual stimulation, professional growth opportunities, and high earning potential.
Creative industries: Fields such as design, entertainment, and the arts often provide personal fulfillment through creative expression, which can lead to high job satisfaction.

Why should we take an employee happiness survey?

Reasons to take employee happiness survey:

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Identify areas for improvement: Surveys help identify what aspects of the workplace contribute to or detract from employee happiness. This information can guide targeted improvements and initiatives.
Boost employee engagement: Regularly soliciting feedback shows employees that their opinions are valued, which can increase their engagement and commitment to the organization.
Enhance retention rates: Understanding the factors that impact employee satisfaction can help organizations address issues before they lead to turnover, thus retaining talent and reducing recruitment costs.
Improve productivity: Happy employees are typically more productive. Surveys can pinpoint ways to enhance job satisfaction, thereby boosting overall productivity.
Foster a positive work environment: Gathering feedback helps create a work culture where open communication is valued. This can lead to a more positive and collaborative work environment.
Measure the impact of initiatives: Surveys provide a way to measure the effectiveness of programs and policies aimed at improving employee well-being. This data can be used to refine and optimize these initiatives.
Enhance employer brand: Companies known for prioritizing employee happiness are more attractive to potential hires, improving their ability to attract top talent.

How do you measure employee happiness?

Measuring employee happiness involves a combination of quantitative and qualitative methods to capture a comprehensive picture of employee sentiments. Here are some common approaches:

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1. Surveys and questionnaires

These are the most direct methods of assessing employee happiness. They can include:

Likert scale questions: Employees rate their agreement with statements on a scale (e.g., from 1 to 5 or 1 to 10). Example: "I feel valued at work" with options from "Strongly Disagree" to "Strongly Agree".
Open-ended questions: Allow employees to provide detailed feedback and suggestions. Example: "What can the company do to improve your work experience?"
Multiple-choice questions: Provide options for employees to select their responses from predefined choices. Example: "Which of the following best describes your level of job satisfaction?"

2. Pulse surveys: These are shorter, more frequent surveys that track employee sentiment over time. They help in identifying trends and changes in employee happiness.

3. One-on-one meetings and interviews: Managers can have regular check-ins with employees to discuss their experiences, challenges, and suggestions. These conversations provide valuable qualitative data.

4. Focus groups: Small group discussions can offer deeper insights into employee experiences and collective sentiment.

5. Employee Net Promoter Score (eNPS): This metric gauges how likely employees are to recommend their workplace to others. It’s a quick way to assess overall satisfaction and loyalty.

6. Behavioral metrics: Indirect indicators such as absenteeism rates, employee turnover, productivity levels, and participation in company events can also provide insights into employee happiness.

7. 360-degree feedback: Feedback from peers, subordinates, and supervisors can provide a well-rounded view of an employee’s work environment and relationships.

Tinjauan nadi pekerja:

Ini ialah tinjauan pendek yang boleh dihantar dengan kerap untuk menyemak pendapat pekerja anda tentang sesuatu isu dengan cepat. Tinjauan ini mengandungi kurang soalan (tidak lebih daripada 10) untuk mendapatkan maklumat dengan cepat. Ini boleh diberikan secara berkala (bulanan/mingguan/suku tahunan).

Pertemuan satu lawan satu:

Mengadakan mesyuarat berkala selama sejam untuk sembang tidak rasmi dengan setiap ahli pasukan ialah cara terbaik untuk memahami apa yang berlaku dengan mereka. Memandangkan ia adalah perbualan yang selamat dan peribadi, ia membantu anda mendapatkan butiran yang lebih baik tentang sesuatu isu.

eNPS:

eNPS (skor Promoter Bersih pekerja) ialah salah satu cara paling mudah lagi berkesan untuk menilai pendapat pekerja anda tentang syarikat anda. Ia termasuk satu soalan menarik yang mengukur kesetiaan. Contoh soalan eNPS termasuk: Sejauh manakah anda mengesyorkan syarikat kami kepada orang lain? Pekerja menjawab tinjauan eNPS pada skala 1-10, di mana 10 menandakan mereka 'berkemungkinan besar' mengesyorkan syarikat dan 1 menandakan mereka 'sangat tidak mungkin' mengesyorkannya.

Berdasarkan maklum balas, pekerja boleh diletakkan dalam tiga kategori berbeza:

Penganjur
Pekerja yang telah bertindak balas secara positif atau bersetuju.
Pengkritik
Pekerja yang telah bertindak balas secara negatif atau tidak bersetuju.
pasif
Pekerja yang kekal neutral dengan jawapan mereka.

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