‍Soham Desai is the Senior Executive, Corporate HR at KPIT Technologies, responsible for handling organizational development initiatives and interventions. He drives all key employee engagement initiatives at KPIT and focuses heavily on improving employee performance management, promotions, rewards, and recognition.

Hadiah fizikal untuk ganjaran
Program ganjaran sebelum ini di KPIT terhad kepada pengagihan hadiah fizikal sahaja. Ganjaran ini menjadikan program R&R terdedah kepada pelbagai isu yang memberi kesan negatif kepada pengalaman ganjaran pekerja.

Kerumitan dalam penyampaian ganjaran pekerja
Vendor platform ganjaran sebelum ini telah menjalinkan hubungan dengan vendor tempatan untuk mendapatkan hadiah fizikal dan menghantarnya ke rumah pekerja. Penggunaan ganjaran fizikal bermakna mereka sering terdedah kepada kerosakan semasa pengangkutan. Dan apabila KPIT menghubungi vendor ganjaran untuk menangani kebimbangan ini atau melaporkan kerosakan, sokongan pelanggan tidak responsif.

Ketidakpuasan pekerja dengan ganjaran
Kerumitan dalam menyampaikan ganjaran pekerja fizikal secara manual dan sokongan pelanggan yang lemah dari vendor menimbulkan rasa tidak puas hati yang besar di kalangan pekerja. Selain itu, pekerja tidak berpuas hati dengan hadiah fizikal yang mereka terima sehingga kebanyakan mereka berhenti menebus mata mereka dari platform.

Kekurangan keseluruhan platform R&R sedia ada
Platform R&R sedia ada tidak mantap. Dan antara muka platform tidak mesra pengguna, mengakibatkan pengalaman pengguna yang buruk. Platform ini tidak mempunyai gangguan untuk mendorong pekerja atau pentadbir untuk mempunyai banyak titik sentuh penting dalam proses ganjaran.

"Walaupun beberapa pekerja mempunyai 3000+ mata dalam akaun mereka, mereka tidak akan menebus mata ini untuk ganjaran, kerana mereka merasakan bahawa ganjaran yang disenaraikan untuk penebusan tidak memberikan nilai untuk wang" - Soham Desai, Eksekutif Kanan, HR Korporat, KPIT Technologies.

Employee R&R made easy with Empuls
The first action that KPIT undertook was to tie up with a company that provides the best-in-class gifts as e-vouchers. KPIT's previous association with Xoxoday for long service awards and the HR team's happiness with the services availed led them to explore Empuls as a potential platform for implementing their R&R. A user-friendly and robust solution coupled with an extensive redemption catalog containing close to 20,000+ rewards options, Empuls seemed to be the perfect solution to solve all their R&R woes.

Kaji selidik Kepuasan Pekerja (ESAT)
Setiap tahun KPIT menjalankan kaji selidik ESAT, tinjauan kepuasan pekerja, sekitar oktober untuk menangkap nadi pekerja dan maklum balas mengenai setiap proses di seluruh jabatan. Tinjauan ini menilai pelbagai topik dari HR menyambung ke kualiti sistem dalaman yang dibina oleh IT, latihan pekerja, dan R&R.

Keperluan untuk Platform R&R yang Mantap
Penilaian R&R secara sejarah menunjukkan skor ESAT yang rendah bagi KPIT kerana ketidakcekapan platform mereka sebelum ini. Dengan isu-isu seperti kekurangan keteguhan, tiada gangguan, dan tiada kumpulan yang membawa kepada skor ESAT yang rendah, syarikat itu merancang untuk melancarkan inisiatif R&R baharu untuk meningkatkan skor ini. Salah satu inisiatif tersebut adalah untuk membina "budaya kecemerlangan" untuk mengiktiraf usaha pekerja dan meraikan sumbangan mereka. Dan platform R&R Pekerja yang mantap akan menjadi cara terbaik untuk membantu memacu budaya ini. ‍

Building a “Culture of Excellence” with Empuls
Unlike the previous platform, Empuls turned out to be the perfect platform to drive KPIT's "Building a Culture of Excellence" initiative. With Empuls Nudges, employees are notified whenever their peers receive appreciation. The platform prompts peers to visit the appreciation post on Empuls and congratulate those who received appreciation.

A truly “Social” Recognition experience
With Empuls Townhall Groups, these recognition instances are visible to every employee in the organization. These groups were a massive leap from earlier avenues for appreciation wherein recognition was contained between the manager and the employee receiving it. Empuls's Social Recognition bridged the gaps in an otherwise siloed way of delivering employee R&R.

The global rollout of R&R
Although KPIT is mainly in Bangalore, Chennai, and Pune, they also have a strong presence in the US, Europe, Japan, Korea, and Thailand. A global catalog of e-vouchers on Empuls and redemption in multiple currencies helped KPIT immensely with the geographical scalability of their R&R program and the culture of excellence initiative.

Running ESAT surveys on Empuls
Before Empuls, KPIT ran all ESAT surveys on Google Forms. As Empuls also has survey capabilities, with multiple survey templates for seeking feedback across the employee lifecycle,  KPIT started to run all ESAT surveys on Empuls since the beginning of 2021. The success of HRBPs and employees across the globe with other Empuls Surveys gave KPIT the additional confidence to shift their critical annual survey - ESAT - to the Empuls platform.

An increase in rewards budget
The previous budgets for awards at KPIT would range from 15 to 20 lakhs per quarter. This number has now increased to nearly 45 lakhs per quarter. Due to the seamless experience provided by Empuls for R&R, managers now have higher budgets for employee rewards. They are also encouraged to give more awards to their teams to foster a culture of appreciation.

Appreciating small wins
Implementing the Empuls R&R platform led to the birth of a culture of appreciating small wins building stronger connections with peers. The KPIT team tracks the appreciations on Empuls every month, and they are noticing a massive increase in the overall number of peer-to-peer appreciations.

In more ways than one, the use of Empuls at KPIT has laid a solid foundation for building and sustaining the culture of employee excellence.

‍Soham Desai is the Senior Executive, Corporate HR at KPIT Technologies, responsible for handling organizational development initiatives and interventions. He drives all key employee engagement initiatives at KPIT and focuses heavily on improving employee performance management, promotions, rewards, and recognition.

Hadiah fizikal untuk ganjaran
Program ganjaran sebelum ini di KPIT terhad kepada pengagihan hadiah fizikal sahaja. Ganjaran ini menjadikan program R&R terdedah kepada pelbagai isu yang memberi kesan negatif kepada pengalaman ganjaran pekerja.

Kerumitan dalam penyampaian ganjaran pekerja
Vendor platform ganjaran sebelum ini telah menjalinkan hubungan dengan vendor tempatan untuk mendapatkan hadiah fizikal dan menghantarnya ke rumah pekerja. Penggunaan ganjaran fizikal bermakna mereka sering terdedah kepada kerosakan semasa pengangkutan. Dan apabila KPIT menghubungi vendor ganjaran untuk menangani kebimbangan ini atau melaporkan kerosakan, sokongan pelanggan tidak responsif.

Ketidakpuasan pekerja dengan ganjaran
Kerumitan dalam menyampaikan ganjaran pekerja fizikal secara manual dan sokongan pelanggan yang lemah dari vendor menimbulkan rasa tidak puas hati yang besar di kalangan pekerja. Selain itu, pekerja tidak berpuas hati dengan hadiah fizikal yang mereka terima sehingga kebanyakan mereka berhenti menebus mata mereka dari platform.

Kekurangan keseluruhan platform R&R sedia ada
Platform R&R sedia ada tidak mantap. Dan antara muka platform tidak mesra pengguna, mengakibatkan pengalaman pengguna yang buruk. Platform ini tidak mempunyai gangguan untuk mendorong pekerja atau pentadbir untuk mempunyai banyak titik sentuh penting dalam proses ganjaran.

"Walaupun beberapa pekerja mempunyai 3000+ mata dalam akaun mereka, mereka tidak akan menebus mata ini untuk ganjaran, kerana mereka merasakan bahawa ganjaran yang disenaraikan untuk penebusan tidak memberikan nilai untuk wang" - Soham Desai, Eksekutif Kanan, HR Korporat, KPIT Technologies.

Employee R&R made easy with Empuls
The first action that KPIT undertook was to tie up with a company that provides the best-in-class gifts as e-vouchers. KPIT's previous association with Xoxoday for long service awards and the HR team's happiness with the services availed led them to explore Empuls as a potential platform for implementing their R&R. A user-friendly and robust solution coupled with an extensive redemption catalog containing close to 20,000+ rewards options, Empuls seemed to be the perfect solution to solve all their R&R woes.

Kaji selidik Kepuasan Pekerja (ESAT)
Setiap tahun KPIT menjalankan kaji selidik ESAT, tinjauan kepuasan pekerja, sekitar oktober untuk menangkap nadi pekerja dan maklum balas mengenai setiap proses di seluruh jabatan. Tinjauan ini menilai pelbagai topik dari HR menyambung ke kualiti sistem dalaman yang dibina oleh IT, latihan pekerja, dan R&R.

Keperluan untuk Platform R&R yang Mantap
Penilaian R&R secara sejarah menunjukkan skor ESAT yang rendah bagi KPIT kerana ketidakcekapan platform mereka sebelum ini. Dengan isu-isu seperti kekurangan keteguhan, tiada gangguan, dan tiada kumpulan yang membawa kepada skor ESAT yang rendah, syarikat itu merancang untuk melancarkan inisiatif R&R baharu untuk meningkatkan skor ini. Salah satu inisiatif tersebut adalah untuk membina "budaya kecemerlangan" untuk mengiktiraf usaha pekerja dan meraikan sumbangan mereka. Dan platform R&R Pekerja yang mantap akan menjadi cara terbaik untuk membantu memacu budaya ini. ‍

Building a “Culture of Excellence” with Empuls
Unlike the previous platform, Empuls turned out to be the perfect platform to drive KPIT's "Building a Culture of Excellence" initiative. With Empuls Nudges, employees are notified whenever their peers receive appreciation. The platform prompts peers to visit the appreciation post on Empuls and congratulate those who received appreciation.

A truly “Social” Recognition experience
With Empuls Townhall Groups, these recognition instances are visible to every employee in the organization. These groups were a massive leap from earlier avenues for appreciation wherein recognition was contained between the manager and the employee receiving it. Empuls's Social Recognition bridged the gaps in an otherwise siloed way of delivering employee R&R.

The global rollout of R&R
Although KPIT is mainly in Bangalore, Chennai, and Pune, they also have a strong presence in the US, Europe, Japan, Korea, and Thailand. A global catalog of e-vouchers on Empuls and redemption in multiple currencies helped KPIT immensely with the geographical scalability of their R&R program and the culture of excellence initiative.

Running ESAT surveys on Empuls
Before Empuls, KPIT ran all ESAT surveys on Google Forms. As Empuls also has survey capabilities, with multiple survey templates for seeking feedback across the employee lifecycle,  KPIT started to run all ESAT surveys on Empuls since the beginning of 2021. The success of HRBPs and employees across the globe with other Empuls Surveys gave KPIT the additional confidence to shift their critical annual survey - ESAT - to the Empuls platform.

An increase in rewards budget
The previous budgets for awards at KPIT would range from 15 to 20 lakhs per quarter. This number has now increased to nearly 45 lakhs per quarter. Due to the seamless experience provided by Empuls for R&R, managers now have higher budgets for employee rewards. They are also encouraged to give more awards to their teams to foster a culture of appreciation.

Appreciating small wins
Implementing the Empuls R&R platform led to the birth of a culture of appreciating small wins building stronger connections with peers. The KPIT team tracks the appreciations on Empuls every month, and they are noticing a massive increase in the overall number of peer-to-peer appreciations.

In more ways than one, the use of Empuls at KPIT has laid a solid foundation for building and sustaining the culture of employee excellence.