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Glosarium Manajemen Sumber Daya Manusia dan Ketentuan Tunjangan Karyawan

Surat Karyawan

An employee letter plays a significant role in ensuring that both the employer and the employee are on the same page, fostering a positive and productive work environment.

What is an employee letter?

An employee letter is a written correspondence from an employer to an employee, typically used to communicate important information such as promotions, job offers, salary changes, or disciplinary actions. It serves as an official means of conveying details regarding employment status or specific work-related matters.

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What is the purpose of an employee letter?

An employee letter serves various purposes within the context of the workplace, and the specific type of letter will dictate its primary objective. Here are some common purposes of employee letters:

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1. Offer letter

Purpose: To formally extend a job offer to a candidate.
Details: Specifies the position, salary, benefits, start date, and any conditions of employment.
Importance: Establishes the terms of employment and sets expectations for the new hire.

2. Employment contract

Purpose: To outline the terms and conditions of employment in a more comprehensive manner than an offer letter.
Details: Includes clauses related to job responsibilities, termination procedures, non-disclosure agreements, and other legal aspects.
Importance: Provides a legal framework for the employment relationship, protecting both the employer and the employee.

3. Appointment letter

Purpose: To officially confirm an employee's appointment or promotion within the organization.
Details: States the new position, responsibilities, and any changes in compensation.
Importance: Acknowledges and celebrates the employee's achievements and contributions.

4. Resignation letter

Purpose: To formally communicate an employee's decision to leave the company.
Details: Typically includes the last working day and may express gratitude or reasons for leaving.
Importance: Initiates the process of transition, allowing the employer to plan for a replacement and maintain a positive relationship with the departing employee.

4. Appreciation letter

Purpose: To express gratitude and appreciation for an employee's contributions.
Details: Highlights specific achievements, qualities, or efforts that have positively impacted the organization.
Importance: Boosts morale, reinforces positive behavior, and fosters a culture of recognition.

5. Warning letter

Purpose: To address performance or behavioral issues and formally notify an employee of the need for improvement.
Details: Outlines the specific concerns, expectations, and potential consequences if improvement is not achieved.
Importance: Documents performance issues and provides a clear path for improvement or disciplinary action.

6. Confirmation letter

Purpose: To confirm details related to employment, such as salary revisions, promotions, or changes in job responsibilities.
Details: Clearly states the changes being confirmed and any associated terms.‍
Importance: Clarifies the terms of the employment relationship to avoid misunderstandings.

Who is the intended recipient of the employee letter?

The intended recipient of the employee letter can be the following personas:

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Employee: If the letter is an offer letter, an appraisal letter, or a termination letter, the recipient would be the employee in question. These letters are typically addressed directly to the employee and contain information pertinent to their employment status.
Potential employer: In the case of a recommendation letter or a reference letter, the recipient would be a potential employer. These letters are used to vouch for the employee’s skills, character, and experience.
Human resources: Letters such as a resignation letter or a grievance letter would be addressed to the human resources department. These letters are used to formally communicate decisions or issues related to the employee’s work experience.
Management: Letters like a proposal or a report are often addressed to management. These letters are used to communicate ideas, suggestions, or updates about projects or tasks.

What is the deadline for drafting and sending the employee letter?

The deadline for drafting and sending an employee letter depends on the nature and urgency of the communication. Here are some general guidelines for different types of employee letters:

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1. Offer letter

Deadline: Typically, an offer letter should be drafted and sent promptly after the candidate has accepted the job offer. Aim to send it within a week of the candidate's acceptance to maintain enthusiasm and promptly initiate the onboarding process.

2. Employment contract

Deadline: The employment contract should be prepared and presented before or during the employee's first day of work. It's important to give the employee sufficient time to review and seek legal advice if necessary. It's common to have the contract signed on the first day of employment.

3. Appointment letter

Deadline: Similar to the offer letter, an appointment letter should be sent promptly after the decision to appoint or promote an employee has been made. Aim to communicate the decision within a reasonable timeframe to maintain transparency and excitement.

4. Resignation letter

Deadline: An employee should ideally submit a resignation letter well in advance of their intended last working day. The standard notice period is often two weeks, but this may vary based on employment contracts or company policies.

5. Appreciation letter

Deadline: Expressing appreciation is an ongoing process. However, if the letter is in response to a specific achievement or event, it should be sent as soon as possible after the accomplishment to maximize its impact.

6. Warning letter

Deadline: Timely communication is crucial when addressing performance or behavioral issues. Warning letters should be issued as soon as the concerns are identified, providing the employee with sufficient time and guidance for improvement.

7. Confirmation letter

‍Deadline: Similar to an offer letter, a confirmation letter for changes in employment terms should be sent promptly after the decision has been made. This ensures clarity and avoids misunderstandings.

How do I start an employee letter?

An employee letter can be started in the following ways:

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Salutation: Begin with a formal greeting. If you know the recipient’s name, use it. For instance, “Dear Mr. Sharma,” or “Dear Ms. Lee,”. If the name is not known, you can use a general greeting like “Dear Team Member,”. The salutation sets the tone for the rest of the letter, so it’s important to choose it carefully.
Introduction: The first paragraph should clearly state the purpose of the letter. Be clear and concise to ensure the recipient understands why you’re writing. For example, “I am writing to inform you about…” or “This letter serves to…”. This helps the recipient understand the context and importance of the letter.
Body: This is where you provide the main content of the letter. Keep the tone professional and the content clear. Use separate paragraphs for each point or idea. This makes the letter easier to read and understand. Be sure to provide all the necessary details but avoid unnecessary jargon or overly complex language.
Specific details: Depending on the purpose of the letter, you might need to include specific details. For example, if it’s an appraisal letter, you might need to include details about the employee’s performance, achievements, and areas for improvement. If it’s a resignation letter, you might need to include the employee’s last working day.
Tone and language: The tone and language of the letter should be appropriate for the situation. A letter of appreciation would have a positive and congratulatory tone, while a letter addressing an issue or problem would have a more serious tone. Regardless of the situation, the language should always be respectful and professional.
Closing: End the letter with a closing statement, followed by your name and position. The closing statement could be something like “Best Regards,” “Sincerely,” or “Thank you,”. This formally ends the letter and provides a space for your signature in a physical letter.

Remember, the specifics of the letter can vary depending on its purpose and the recipient. Always ensure that the letter is respectful, professional, and proofread before sending it to avoid any errors or misunderstandings.

Survei denyut nadi karyawan:

Ini adalah survei singkat yang dapat sering dikirim untuk memeriksa pendapat karyawan Anda tentang suatu masalah dengan cepat. Survei ini terdiri dari lebih sedikit pertanyaan (tidak lebih dari 10) untuk mendapatkan informasi dengan cepat. Ini dapat diberikan secara berkala (bulanan / mingguan / triwulanan).

Pertemuan empat mata:

Mengadakan rapat berkala selama satu jam untuk obrolan informal dengan setiap anggota tim adalah cara terbaik untuk mendapatkan gambaran sebenarnya tentang apa yang terjadi dengan mereka. Karena ini adalah percakapan yang aman dan pribadi, ini membantu Anda mendapatkan detail yang lebih baik tentang suatu masalah.

eNPS:

eNPS (employee Net Promoter score) adalah salah satu cara paling sederhana namun efektif untuk menilai pendapat karyawan Anda tentang perusahaan Anda. Ini termasuk satu pertanyaan menarik yang mengukur loyalitas. Contoh pertanyaan eNPS meliputi: Seberapa besar kemungkinan Anda merekomendasikan perusahaan kami kepada orang lain? Karyawan menanggapi survei eNPS pada skala 1-10, di mana 10 menunjukkan bahwa mereka 'sangat mungkin' untuk merekomendasikan perusahaan dan 1 menandakan bahwa mereka 'sangat tidak mungkin' untuk merekomendasikannya.

Berdasarkan tanggapan, karyawan dapat ditempatkan dalam tiga kategori berbeda:

Promotor
Karyawan yang telah merespons positif atau setuju.
Pencela
Karyawan yang bereaksi negatif atau tidak setuju.
Pasif
Karyawan yang tetap netral dengan tanggapan mereka.

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