Industry-leading Professional Services
Our decade-long experience working closely with hundreds of companies and profoundly understanding their culture culminates in Empuls Professional Services. We translated our learnings into a framework that helps us deliver repeat success for every customer.
Our Customers Love Us!
They only have positive things to say about our solutions and services
Empuls boasts a loyalty score of 31, making us a champion for employee engagement.
Empuls earns a near-perfect customer satisfaction score of 9.4/10.
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Empuls is a G2 Winter 2025 Leader in employee engagement.
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Empuls Professional Services
As your trusted partner, we align with your unique culture and needs. From design to implementation, we co-create tailored solutions for modernizing rewards, launching listening programs, revamping well-being initiatives, or building comprehensive engagement plans.
Taking the stress out of program design
Our experts work with you to determine your desired outcomes and help you design recognition, rewards, surveys, and well-being programs that consistently deliver results.
We'll co-create the program, tailoring it to your organization's culture by utilizing our expert strategy, program design, and execution to translate it into a stellar employee experience.
We validate our framework with industry experts (SHRM and Kognoz Research & Consulting), and our customers to ensure it translates into your desired outcomes.
Reliable implementation that guarantees program success
Our specialized team, of Implementation Specialists, Product Designers, Technical Architects, Customer Success Managers (CSM), Communication Experts, and Customer Support, ensures the program is implemented on time, meticulously maintained, and continuously improved.
We'll configure programs, workflows, reports, integrations, and enhancements to meet your needs, and verify their functionality through comprehensive system walkthroughs.
Our native integrations with HRMS, SSO, and productivity tools are standardized, require minimal setup, and are rigorously tested to optimize program effectiveness.
We help you personalize the platform with your branding, making the system truly yours.
Communicate the vision and simplify change management
We guide you defining the right audience, crafting communication materials, and establishing a rollout schedule to ensure your organization is fully aware of the new initiative.
We provide in-depth training for your administrators to maximize platform adoption and develop custom user and admin guides to ensure everyone gets the most out of the platform.
We deliver metrics and dashboards on platform utilization, program adoption, employee sentiment, and engagement to help you make data-backed decisions about your program.
Our support model that keeps you moving forward
Our dedicated support team handles a variety of issues and topics in a timely manner, from functional support to issues with points or rewards fulfilment, and technical and platform support.
Our solutions are backed by comprehensive self-service resources, giving you the security that we're with you every step of the way and ensuring you have everything to achieve your goals.
End-users can request and track support cases with full transparency on SLAs. Company administrators can also get an overview of all support cases and see how they are processed.
Our solution comes with a comprehensive suite of reports tailored for employees, managers, and HR administrators, unlocking valuable insights on business, team, and individual performance.
Comprehensive support throughout the customer journey
Your dedicated CSM acts as the strategic partner, working closely with organizations to ensure program effectiveness, ongoing program optimization and ROI.
The team delivers proactive support through regular health checks, quarterly business reviews, and data-driven optimization recommendations.
The CSM provides valuable insights through detailed analytics and benchmarking data, helping organizations continuously evolve their programs.
The CSM works with your team to unearth valuable insights and make critical adjustments to drive continued success. We share new ideas to evolve the program to meet future needs.
Additional Services
Pilot Program
Give employees access to their earned salary between pay cycles without disrupting your payroll. With Empuls, employees can track and access their real-time salary before the payday.
Rapid Deployment: Quickly deploy Empuls to a specific team or department.
Custom Configuration: Configure the platform to match your organization's unique needs and workflows.
Data Migration: Seamlessly migrate relevant employee data and historical recognition data.
Training and Support: Provide comprehensive training and ongoing support to ensure smooth adoption.
Pilot Program Implementation: Design and execute a targeted pilot program to measure results and ROI.
Our dedicated team will work closely with you to ensure the POC is a success and delivers tangible results.
Strategic Consulting
Partnering with leading consulting firms, Empuls offers a suite of comprehensive consulting services to help you optimize your employee experience. From designing effective reward and recognition programs to conducting in-depth employee surveys and analyzing data, our experts will guide you every step of the way. Our consulting services include:
Program Design: Creating tailored programs to drive engagement and performance.
Survey Design and Analysis: Gaining actionable insights from employee feedback.
Data-Driven Action Planning: Developing data-backed strategies to improve employee experience.
Focus Group Facilitation: Uncovering deeper insights through focused discussions.
By leveraging the expertise of our partners and the power of Empuls, you can transform your workplace culture and achieve sustainable business results.
Useful Resources
Program Framework & Elements
Explore our comprehensive guide covering every element of your recognition and reward program framework, from program names to award names, types of recognition and awards, and more. It’s a go-to resource for our onboarding and implementation experts.
Data-backed approach to R&R
Our latest Employee Recognition & Rewards (R&R) Trends 2024 Report dives into data from 4,087 companies worldwide, offering insights into how changing work dynamics reshape R&R strategies. Discover how organizations of all sizes innovate to enhance engagement and tackle new challenges.
Sample Implementation Plan & Timelines
Our comprehensive implementation plan helps you understand how we streamline your journey to a successful onboarding of your reward program on the Empuls platform. This plan outlines the key steps involved in the implementation process.
Launch & Communication Kits
Our comprehensive kit provides you with all the tools to successfully launch Empuls within your organization. It includes communication templates, a launch checklist, marketing collateral, and best practices. Leverage these resources to create an impactful launch and drives employee adoption.
Our customers love us
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FAQs
The professional services team provides comprehensive support by bringing deep HR business and technology expertise and ensuring employee experience and engagement via your program. We work closely with clients to determine desired outcomes by partnering on all client needs and providing ongoing guidance to ensure your programs consistently deliver results.
Programs are tailored through a thorough process that includes multiple rounds of research, stakeholder interviews, custom configurations, training programs, focus on unique company culture and values, expert strategy development, co-creation of initiatives with clients, and careful attention to deployment requirements.
We ensure programs stay current and effective through collaboration with leading industry experts, validation from existing customers, integration of future of work trends, consideration of emerging workplace challenges, and focus on key areas like health & wellness, team dynamics, organizational culture, hybrid work, and the company’s mission and vision.
Our focus is on creating robust, adaptable programs that deliver consistent value while evolving with your organization's needs and culture. We achieve long-term program success by:
Finding and elevating the best aspects of organizational culture
Building sustainable everyday employee experiences
Creating programs that can evolve with the organization
Implementing proven methodologies
Providing ongoing professional support
Regular program assessment and optimization
Maintaining alignment with company values and objectives
Each member in our specialized implementation team plays a significant role in ensuring the program is implemented on time, properly maintained, and continuously improved. Ourteam includes:
• Project Manager for overall program guidance
• Technical Architect for system integration
• Implementation Specialist for platform setup
• Product Designer for user experience
• Communication Expert for change management
The platform configuration process includes detailed assessment of company requirements, custom configuration of program workflows, reporting systems, integration points, and enhancement features, multiple system walkthroughs for verification, iterative refinement based on feedback, testing to ensure alignment with needs, and configuration validation at each step.
System integrations are managed through certified and verified integration processes, such as native integrations with HRMS systems, standardized connectivity without costly middleware, data migration support when required, multiple levels of testing, direct connections to productivity tools, quality assurance throughout integration, and validation of data flow and accuracy.
We incorporate your brand elements using the following customization options in the platform:
• Program settings: Replicate your program framework on Empuls with options to add your Program Name, Points Name, Time Zone, Language, Currency, Conversion Factor, Cost of Living Index, Home Page, and Feed Post Style.
• Branding: Showcase your company’s branding to make the platform truly yours with options for adding the Program Logo, Login Page Background, Favicon, and Bot Avatar & Profile.
• Feed card background: Customize cards for posts on Birthdays, Service Anniversaries, Welcoming New Joinees, and Leaderboard Winners.• Banners: Customize banners for the Birthday Wish Board, Service Anniversary Wish Board, New Employee Welcome Wish Board, Wall of Fame, and Profile Page.
• Platform theme: Customize the platform theme using options such as Light or Dark Interface Options, Platform Color Theme, Choice of UI Widgets, Color of Icons in the LHS Menu, and Feed Header Image.
Our implementation services ensure a smooth transition to the new platform while maintaining business continuity and user engagement throughout the process. Implementation success is verified through:
• Multiple system walkthroughs
• Comprehensive testing at each stage
• User acceptance testing
• Integration validation
• Performance monitoring
• Configuration checks
• Functionality testing
• User experience validation
• Stakeholder sign-off processes
The platform provides comprehensive change management support through well-defined yet flexible adoption plans, clear communication strategies, customized launch schedules, audience alignment guidance, creative assets for internal communications, and structured rollout frameworks.
Training and support include comprehensive admin training, people manager training, stakeholder education programs, custom user guides, admin documentation, role-specific training materials, hands-on platform guidance, change management best practices, and ongoing learning resources.
Empuls provides comprehensive training resources that include role-specific training (for admins, people managers, end users, and champions), documentation (user guides, admin manuals, how-to videos, and FAQs), launch materials (communication templates, launch campaign kits, and engagement calendars), and self-service resources (online help center, video tutorials, and interactive training modules).
The launch support process includes:
• Pre-launch phase: Program design finalization, configuration testing, communication strategy development, stakeholder alignment, and training schedule setup.
• Launch phase: Phased or full rollout support, hypercare period (30-45 days), intensive support coverage, real-time issue resolution, and daily monitoring.
• Post-launch support: Program adoption tracking, usage analytics review, performance monitoring, feedback collection, and optimization recommendations.
• Ongoing assistance: Regular check-ins, program health monitoring, success metrics tracking, continuous improvement support, and best practice updates.
24/5 support is delivered through multiple channels, such as a live customer support team, chatbot assistance, email support, built-in ticketing system, self-service online help center, mobile app support, real-time issue tracking, and immediate response for critical issues.
The built-in ticketing system provides case creation and tracking within the platform, email-based ticket submission, full SLA transparency, real-time status updates, admin oversight of all cases, issue resolution tracking, performance metrics, response time monitoring, and comprehensive case history.
Support SLA management includes continuous monitoring of open issues, transparent resolution timelines, regular SLA compliance reporting, priority-based response times, escalation procedures, performance tracking, and continuous improvement processes. Our support services are designed to provide comprehensive assistance while maintaining transparency and accountability through robust tracking and reporting mechanisms.
Program effectiveness is tracked by the CSM through platform utilization analytics, customer sentiment measurements, engagement tracking, dashboards and real-time usage statistics, adoption rate monitoring, and ROI measurements.
Ongoing optimization includes regular reviews with the CSM, data-driven adjustment recommendations, program evolution guidance, future needs assessment, performance optimization, user feedback integration, continuous improvement suggestions, trend analysis and updates, walkthrough of new features, and best practice implementation.
Sustained program adoption is achieved through regular program health checks, continuous stakeholder engagement, periodic training refreshers, usage analytics monitoring, targeted communication campaigns, success story sharing, champion support, adoption barrier identification and removal, and regular program updates and enhancements.
