Industry-leading Professional Services
Our decade-long experience working closely with hundreds of companies and profoundly understanding their culture culminates in Empuls Professional Services. We translated our learnings into a framework that helps us deliver repeat success for every customer.
Our Customers Love Us!
They only have positive things to say about our solutions and services
Empuls boasts a loyalty score of 31, making us a champion for employee engagement.
Empuls earns a near-perfect customer satisfaction score of 9.4/10.
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Empuls is a G2 Winter 2025 Leader in employee engagement.
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Empuls Professional Services
As your trusted partner, we align with your unique culture and needs. From design to implementation, we co-create tailored solutions for modernizing rewards, launching listening programs, revamping well-being initiatives, or building comprehensive engagement plans.
Taking the stress out of program design
Our experts work with you to determine your desired outcomes and help you design recognition, rewards, surveys, and well-being programs that consistently deliver results.
We'll co-create the program, tailoring it to your organization's culture by utilizing our expert strategy, program design, and execution to translate it into a stellar employee experience.
We validate our framework with industry experts (SHRM and Kognoz Research & Consulting), and our customers to ensure it translates into your desired outcomes.
Reliable implementation that guarantees program success
Our specialized team, of Implementation Specialists, Product Designers, Technical Architects, Customer Success Managers (CSM), Communication Experts, and Customer Support, ensures the program is implemented on time, meticulously maintained, and continuously improved.
We'll configure programs, workflows, reports, integrations, and enhancements to meet your needs, and verify their functionality through comprehensive system walkthroughs.
Our native integrations with HRMS, SSO, and productivity tools are standardized, require minimal setup, and are rigorously tested to optimize program effectiveness.
We help you personalize the platform with your branding, making the system truly yours.
Communicate the vision and simplify change management
We guide you defining the right audience, crafting communication materials, and establishing a rollout schedule to ensure your organization is fully aware of the new initiative.
We provide in-depth training for your administrators to maximize platform adoption and develop custom user and admin guides to ensure everyone gets the most out of the platform.
We deliver metrics and dashboards on platform utilization, program adoption, employee sentiment, and engagement to help you make data-backed decisions about your program.
Our support model that keeps you moving forward
Our dedicated support team handles a variety of issues and topics in a timely manner, from functional support to issues with points or rewards fulfilment, and technical and platform support.
Our solutions are backed by comprehensive self-service resources, giving you the security that we're with you every step of the way and ensuring you have everything to achieve your goals.
End-users can request and track support cases with full transparency on SLAs. Company administrators can also get an overview of all support cases and see how they are processed.
Our solution comes with a comprehensive suite of reports tailored for employees, managers, and HR administrators, unlocking valuable insights on business, team, and individual performance.
Comprehensive support throughout the customer journey
Your dedicated CSM acts as the strategic partner, working closely with organizations to ensure program effectiveness, ongoing program optimization and ROI.
The team delivers proactive support through regular health checks, quarterly business reviews, and data-driven optimization recommendations.
The CSM provides valuable insights through detailed analytics and benchmarking data, helping organizations continuously evolve their programs.
The CSM works with your team to unearth valuable insights and make critical adjustments to drive continued success. We share new ideas to evolve the program to meet future needs.
Additional Services
Pilot Program
Give employees access to their earned salary between pay cycles without disrupting your payroll. With Empuls, employees can track and access their real-time salary before the payday.
Rapid Deployment: Quickly deploy Empuls to a specific team or department.
Custom Configuration: Configure the platform to match your organization's unique needs and workflows.
Data Migration: Seamlessly migrate relevant employee data and historical recognition data.
Training and Support: Provide comprehensive training and ongoing support to ensure smooth adoption.
Pilot Program Implementation: Design and execute a targeted pilot program to measure results and ROI.
Our dedicated team will work closely with you to ensure the POC is a success and delivers tangible results.
Strategic Consulting
Partnering with leading consulting firms, Empuls offers a suite of comprehensive consulting services to help you optimize your employee experience. From designing effective reward and recognition programs to conducting in-depth employee surveys and analyzing data, our experts will guide you every step of the way. Our consulting services include:
Program Design: Creating tailored programs to drive engagement and performance.
Survey Design and Analysis: Gaining actionable insights from employee feedback.
Data-Driven Action Planning: Developing data-backed strategies to improve employee experience.
Focus Group Facilitation: Uncovering deeper insights through focused discussions.
By leveraging the expertise of our partners and the power of Empuls, you can transform your workplace culture and achieve sustainable business results.
Useful Resources
Program Framework & Elements
Explore our comprehensive guide covering every element of your recognition and reward program framework, from program names to award names, types of recognition and awards, and more. It’s a go-to resource for our onboarding and implementation experts.
Data-backed approach to R&R
Our latest Employee Recognition & Rewards (R&R) Trends 2024 Report dives into data from 4,087 companies worldwide, offering insights into how changing work dynamics reshape R&R strategies. Discover how organizations of all sizes innovate to enhance engagement and tackle new challenges.
Sample Implementation Plan & Timelines
Our comprehensive implementation plan helps you understand how we streamline your journey to a successful onboarding of your reward program on the Empuls platform. This plan outlines the key steps involved in the implementation process.
Launch & Communication Kits
Our comprehensive kit provides you with all the tools to successfully launch Empuls within your organization. It includes communication templates, a launch checklist, marketing collateral, and best practices. Leverage these resources to create an impactful launch and drives employee adoption.
Our customers love us
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